Frequently Asked Questions

MBE - Shipping and Packing Services FAQ

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Frequently Asked Questions

Can I use MBE as an express courier?

Absolutely. But MBE is more than your standard express courier. You will always have the most suitable carrier for your needs selected – meeting your timeframe for delivery, budget and more. No matter your shipping needs, you will have them managed from start to finish.

Will my items face shipping restrictions?

MBE can generally ship any items that you need to transport. We have agreements with several specialized transport companies which carry unusual cargo. If you do need to make arrangements for a non-standard shipment, simply contact your local MBE Solutions Center. We will do the rest.

That said, there are countries which have special limitations when it comes to shipping:

  • Alcoholic beverages
  • Fresh and perishable foods
  • Plants and weeds
  • Personal effects
  • Pharmaceuticals
  • Metals and precious stones
  • Works of art and antiques
  • Fragile items such as bottles and other objects made from glass

What is the remote area surcharge?

Certain areas are outside of those regularly served by courier services. Some of these may have a remote area surcharge applied by a carrier.

You can check this remote location tool to see if the area you are interested in sending or receiving goods from is considered remote by carriers.

Can you give me a list of your Africa shipping locations?

MBE can arrange and manage shipping to:

  • Algeria
  • Angola
  • Benin
  • Botswana
  • Burkina Faso
  • Burundi
  • Cameroon
  • Cape Verde Islands
  • Central African Republic
  • Chad
  • Comoros
  • Congo (Brazzaville)
  • Djibouti
  • Egypt
  • Eritrea
  • Ethiopia
  • Equatorial Guinea
  • Gabon
  • Gambia
  • Ghana
  • Guinea
  • Guinea-Bissau
  • Ivory Coast
  • Kenya
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Mali
  • Mauritania
  • Mauritius
  • Morocco
  • Mozambique
  • Namibia
  • Niger
  • Nigeria
  • Republic of Congo
  • Rwanda
  • Senegal
  • Seychelles
  • Sierra Leone
  • South Africa
  • Swaziland
  • Tanzania
  • Togo
  • Tunisia
  • Uganda
  • Zambia
  • Zimbabwe

Can you give me a list of your North and Central America shipping locations?

MBE can arrange and manage shipping to:

  • Antigua and Barbuda
  • Anywhere in the former Dutch or Netherlands Antilles
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • Bonaire (former Dutch or Netherlands Antilles)
  • Canada
  • Cayman Islands
  • Costa Rica
  • Curacao (former Dutch or Netherlands Antilles)
  • Dominica
  • Dominican Republic
  • El Salvador
  • Grenada
  • Guatemala
  • Haiti
  • Honduras
  • Jamaica
  • Martinique
  • Mexico
  • Montserrat
  • Nicaragua
  • Panama
  • Puerto Rico
  • Saba (former Dutch or Netherlands Antilles)
  • St. Barthelemy
  • St. Christopher (St. Kitts-Nevis)
  • St. Croix (US Virgin Islands)
  • St. Eustatius (Netherlands Antilles)
  • St. John (US Virgin Islands)
  • St. Kitts (St. Kitts-Nevis)
  • St. Lucia
  • St. Maarten (former Dutch or Netherlands Antilles)
  • St. Martin (Guadeloupe)
  • St. Thomas (US Virgin Islands)
  • St. Vincent and the Grenadines
  • United States
  • US Virgin Islands
  • Trinidad and Tobago

What, when and how much is the fuel surcharge?

A. The fuel surcharge is a variable charge designed to take into account fuel price fluctuations which all carriers apply to their shipments. It is only charged for shipments and not applicable for other services. The fuel surcharge is charged on the first Monday of the month.

  • Standard domestic shipments = 10.0%
  • Domestic express and international shipments = 18.5%

Are there any items which you cannot or will not ship?

In general, MBE will not carry goods which are prohibited by local, federal or state-level laws in either the destination or origin country. Or goods which may be illegal or infringe on import and export laws. Equally, any goods which may be dangerous for our staff and employees or which might cause damage to our equipment, vehicles or other goods being carried will not be shipped – we hope for understandable reasons.

If you need any advice as to whether your goods might fall outside of these guidelines, please do contact your local MBE Solutions Center.

It is illegal to import and export any of these items:

  • Live animals
  • Weapons
  • Some antiques, artwork, precious stones or other highly valuable items
  • Ivory and ivory products
  • Beverages with an extremely high alcohol content
  • Currency and negotiable instruments such as checks, bills or bonds
  • Pornography
  • Hazardous materials
  • Animal skin and fur
  • Tobacco and tobacco products

In the USA, what is meant by "wine shipping for personal use"? Which destinations are not served in relation to this?

If you are shipping wine for personal use in the US it must not be intended for commercial purposes or sale of any kind. If you are intending to buy large quantities of wine, you will almost certainly need an import license and the delivery times of your shipment may change depending on the service you choose and the destination you have in mind.

Handily, MBE provides special assistance for individuals who want to handle wine shipping in the USA for personal use.

The following destinations are not included as part of this service, however: Alabama, Arkansas, Kentucky, Illinois, Mississippi, New Hampshire, North Dakota, South Carolina, Tennessee, Utah, West Virginia and Wisconsin. Please be aware that this list is subject to change as laws change.

Can you give me a list of your South America shipping locations?

MBE can arrange and manage shipments to:

  • Argentina
  • Bolivia
  • Brazil
  • Chile
  • Colombia
  • Ecuador
  • French Guyana
  • Guyana
  • Paraguay
  • Peru
  • Suriname
  • Uruguay
  • Venezuela

Can you give me a list of your Asia shipping locations?

MBE can arrange and manage shipping to:

  • Afghanistan
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Bhutan
  • Brunei
  • Cambodia
  • China
  • East Timor
  • West Bank (Gaza)
  • Georgia
  • Hong Kong
  • India
  • Indonesia
  • Iraq
  • Israel
  • Japan
  • Jordan
  • Kazakhstan
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Lebanon
  • Macau
  • Malaysia
  • Maldives
  • Mongolia
  • Nepal
  • Oman
  • Pakistan
  • Palestine
  • Philippines
  • Qatar
  • Republic of Yemen
  • Saudi Arabia
  • Singapore
  • South Korea
  • Sri Lanka
  • Syria
  • Taiwan
  • Tajikistan
  • Thailand
  • Turkey
  • Turkmenistan
  • United Arab Emirates
  • Uzbekistan
  • Vietnam

Can you give me a list of your Oceania shipping locations?

MBE can arrange and manage shipping to:

  • American Samoa
  • Australia
  • Cook Islands
  • Fiji
  • French Polynesia
  • Guam
  • Kiribati
  • Kosrae (Federated States of Micronesia)
  • Marshall Islands
  • Micronesia (Federated States of Micronesia)
  • New Caledonia
  • New Guinea
  • New Zealand
  • Northern Mariana Islands
  • Palau
  • Ponape (Federated States of Micronesia)
  • Samoa
  • Solomon Islands
  • TongaTruk (Federated States of Micronesia)
  • Tuvalu
  • Vanuatu
  • Wallis and Futuna
  • Yap (Federated States of Micronesia)

Why Choose Us

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WE’RE LOCAL

That’s right, we’re locally owned
and close by, meaning you get
your job fast

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LIGHTNING FAST

Our in-house services including
print and couriers mean we
turnaround jobs fast.

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QUALITY ASSURED

Our reputation is paramount
and we take great pride in our workmanship.
Nothing leaves our centres without passing stringent quality checks.

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EXPERIENCE

MBE has been around since the
1980’s. You can trust our well
known, international brand.

Contact us to get your free quote

Find out more about MBE’s services and how you can get the best out of them. Our shipping and packing FAQs answer the questions which most of our clients ask us for when they get in touch. If you have further questions, please do not hesitate to contact your local MBE Solutions Center online or by phone.
H1: Frequently Asked Questions – Shipping and Packing

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