Forgot Your Luggage or Device in Hong Kong?
We’ll Find It, Pack It and Ship It Home for You.
Lost luggage collection and forwarding
Travel is stressful enough without discovering your suitcase, bag or phone is still in a hotel room, airport, mall or restaurant in Hong Kong. This service is made exactly for that situation: you tell us what was left behind and where, and we take care of collection, safe packing and international shipping to your door.
We will:
- Pick up forgotten luggage, bags and personal items from hotels, airports, malls, offices and restaurants in Hong Kong
- Collect forgotten devices such as phones, tablets, laptops, cameras, e‑readers and chargers (where the location can release them to us)
- Check contents for visible damage and, if needed, add extra protection and repack for safe transport
- Ship your luggage or device to your home, next destination or office via trusted international couriers
- Keep you updated with photos, tracking numbers and contact via email/WhatsApp
Our lost and found pickup service makes it easy to recover your belongings from Hong Kong International Airport (HKIA) or other locations in Hong Kong. You do not need to return in person – we handle the collection on your behalf and then ship the item directly to your address.
The process is simple. First, you contact HKIA or the place where you lost your item and obtain confirmation that your luggage or personal item has been found and is available for collection. Once you have this confirmation, we can arrange a pickup.
To start the service, we only need three things from you: the email confirmation from HKIA or the relevant lost and found office, the exact location reference where the item is stored, and your authorization for us to collect it. You provide a short authorization letter and a copy of your passport or ID so we can present them when collecting your item.
After we receive your documents, our team goes to the specified location, picks up your lost luggage or item, and prepares it for shipping. We then send it safely to your home, hotel or office address using a reliable courier or international shipping service. This solution is ideal for travellers who have already left Hong Kong or do not have time to return to the airport but still want their belongings back.
How it works:
1. Contact us
Send us a message with:
- where the item is (hotel name, airport desk, shop or restaurant)
- what exactly was left (suitcase, backpack, phone, tablet, laptop, etc.)
- contact person there (front desk, lost & found, store staff)
- your name, phone, email and destination address
2. Confirm pick‑up
You (or the hotel/airport/shop) confirm in writing that we are authorised to collect your item. We agree on our service fee, estimated courier cost and preferred shipping speed.
3. Collection and repacking
Our courier goes to the location, collects your luggage or device, and brings it to our office. If needed, we:
- add protective packaging (bubble wrap, foam, padded box) especially for electronics
- reinforce the suitcase or box and add an outer carton
- remove any prohibited items that cannot be shipped by air (in consultation with you)
4. Shipping and tracking
We arrange international delivery with reliable couriers and send you:
- the final shipping quote for approval
- tracking number and link
- photos of the item and packed shipment for your records
Why use our service:
- Local team in Hong Kong that speaks directly with hotels, shops and service desks for you
- Experience with packing fragile and valuable electronics, international couriers and customs paperwork
- Clear communication, photos at every important step, and transparent pricing
- One point of contact instead of trying to coordinate hotel, lost & found, courier and customs by yourself